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Why Shop With Us

Our Confidentiality Promise to you...

100% Discretion is what you always get from Melrose Urban Female. We protect your privacy as if it were our own.

Discreet Shipping

All our merchandise is shipped via FedEx or USPS in an umarked box. The return label will read either Customer Service or Shipping Department. We add another level of protection and privacy by securely sealing all products in non-transparent poly bags and then putting them into shipping boxes.


Discreet Billing

Our billing is completely discreet. You will never see Melrose Urban or MUF on your billing statements. Instead Square One Solutions, our parent company's name, will appear.

Privacy Guarantee

Your privacy is EXTREMELY important to us at Melrose Urban Female. We guard your personal information as if it were our own. Customer information will NOT be shared with or sold to any other business or organization. You will NEVER be spammed nor have to contend with annoying popups as a result of your relationship with us! Except for order and shipping confirmation emails, we never send emails (or snail mail) to customers. We do not send catalogues.

Please read the following to learn more about our all of our Company Policies and how we protect your personal information.

Return Policy

We guarantee that all the products we sell are of the highest quality. It is our goal to make sure our customers are 100% satisfied with their purchase. We do know that sometimes returns are unavoidable due to defective. If you need to return an item, please be sure to read our returns policy and guidelines carefully before doing so.

Credit Card Security

All payment and personal information is encrypted with the strongest SSL encryption available to site visitors. In today's world, for better or worse, security issues are at the forefront of our thoughts. GeoTrust QuickSSL is just one solution from GeoTrust that should give online consumers and businesses peace of mind.

Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.